Customer Service Coordinator - Dispatch

CA-ON-WOODSTOCK
Requisition ID / ID de la demande
2017-48048
Job Category - Department / Catégorie d'emploi - Département
Logistics/Transportation Management / Logistique/Gestion de transport

Position Description / Description du poste

Under the responsibility of the Logistics Supervisor, the Customer Service Coordinator- Dispatch is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.
 

 

Requirements / Exigences

- College degree or technical certification in logistics, supply chain, transportation or equivalent experience
- One (1) year or more of experience in a similar position
- Strong verbal and written communication skills
 
Ability to:
- Build strong customer relationships
- Work independently and as a member of a team
- Perform work independently with minimal supervision
- Strong planning and organizational skills
- Demonstrated problem solving and analytical skills
- High degree of initiative
- Detail-oriented with excellent follow-up practices
- Proficiency in Microsoft Office environment
- Proficient knowledge of transportation regulations

 

Responsibilities / Responsabilités

• Provide customer service support to driver and client representatives in a transportation environment
• Investigate and solve daily delivery, inventory, equipment, employees and customer issues to ensure safe and efficient completion of work
• Sequence and plan daily routing and all related activities
• Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed
• Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly
• Ensure that emergency orders are delivered within expected timeframes
• Review Web TM to ensure stops are completed efficiently
• Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips, as required
• Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration; compiling location reports; and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed
• Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems
• Identify opportunities to improve operations and make suggestions
• Performs other duties as assigned

 

How to apply:

  • Apply directly to this posting
  • Call 226-377-9660 for more information

 

 

ryder-logoRyder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

 

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.  Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.  If you require assistance in order to apply please contact us at 905 826-8777 extension 7.

 


 

Apply/Share /Appliquer / Partager

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us! /Connectez-vous avec nous!

Not ready to apply? For general consideration, connect with us. / Connectez-vous à nous afin d'être considérer.

Connect with us / Connectez-vous à nous