• Customer Service Representative

    Job Locations / Lieux de travail CA-ON-MILTON
    Requisition ID / ID de la demande
    Job Category - Department / Catégorie d'emploi - Département
    Admin Support / Soutien administratif
  • Position Description / Description du poste

    The Customer Service Rep is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.

    Requirements / Exigences

    - High school diploma - a combination of other education and experiences will be considered.
    - Minimum of one (1) year of experience in a similar position
    - Good team player
    - Detail-oriented
    - Must be able to work with minimum supervision
    - Ability to multi-task
    - Professional appearance
    - Safety as first priority

    Responsibilities / Responsabilités

    • Provide customer service support to driver and client representatives in a transportation environment
    • Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work
    • Sequence and plan daily routing and all related activities
    • Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems
    • Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed
    • Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly
    • Process requests for Advanced Shipping Notice for cancellation and refused orders
    • Ensure that emergency orders are delivered within expected timeframes
    • Review Web TM to ensure stops are completed efficiently
    • Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required
    • Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed
    • Identify opportunities to improve operations and make suggestions
    • Any other related duties, as assigned

    We are an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.


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